Reference

How 645bd Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you use 645bd, how we store it, and what you can do about it.

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645bd How 645bd Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are built into how we run account data at 645bd. Here is what that looks like in practice across the four areas that matter most to you.

Data Encryption

All data transmitted between your device and our servers is encrypted. This covers login sessions, payment confirmations via bKash or Nagad, and account updates made on mobile or desktop.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Retention Policy

We keep your account data while your account is open. If you close your account, we retain only what applicable law requires and delete the rest within a reasonable period after that.

Data Change Requests

To update, correct, or request deletion of your personal data, contact support with your account details. We aim to respond and act on verified requests promptly.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to delete it, or raise a concern about how we handle your information, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account-verified queries including data access and deletion requests.

Email Support

Send your data request to our support address. Include your registered mobile number and the nature of your request for faster handling.

Help Centre

Our help section covers common privacy questions — how to update your details, remove saved payment methods, and close your account.

Common Questions About Your Privacy at 645bd

These are the questions we hear most often about how your data is handled. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device and session data to secure your account.

We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Your data is held while your account remains open. After closure, we retain only what local law requires and delete the remainder within a reasonable timeframe.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data we hold on your account.

Send a deletion request through live chat or email. Include your registered mobile number. Once we verify your identity, we will process the request in line with applicable law.

We store the transaction reference and wallet number to match the payment to your account. We do not store your mobile banking PIN or full wallet credentials at any point.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.